Privacy Policy
Top2Bottom Cleaning Services ("our company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information from clients and website visitors in connection with our cleaning services and our online platform, topbottomcleaningservices.com. We operate in Marco Island, Florida, providing residential and light commercial cleaning services.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, postal address (for service delivery), email address, phone number, and payment information (processed securely by third-party payment processors). We collect this when you request a quote, book a service, or contact us.
- Service-Related Information: Details about your property, cleaning preferences, specific instructions, and feedback on our services. This helps us tailor our cleaning to your needs.
- Automatically Collected Information: When you visit our online platform, we may collect information your browser sends, such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This assists us in understanding website usage and improving user experience.
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our cleaning services, including scheduling, service delivery, and follow-up.
- To process payments for services rendered.
- To communicate with you about your service requests, bookings, and any inquiries.
- To improve and personalize your experience with our services and online platform.
- To send occasional promotional emails about new services, special offers, or other information we think you may find interesting, based on your consent where required.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors, scheduling software providers, and email communication services.
- For Legal Reasons: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
For individuals interacting with our services from the European Economic Area (EEA), Top2Bottom Cleaning Services aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. You have the following data protection rights:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Upon making a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail: Top2Bottom Cleaning Services, 259 Shadowridge Court, Marco Island, FL 34145